Right of Withdrawal, Return and Refund

You have the right to withdraw from the contract, without giving any reasons, within 14 working days of delivery of the package. To request a return authorization, the customer must send a request to the email address [email protected] , alternatively  by registered letter with return receipt or certified mail[email protected]within 14 days from receipt of the goods. To this end, you can use the attached model withdrawal form:


Download the Return Form

The return must be made within 14 days from the date of authorization of our assistance, taking care to insert all the bills and / or tax receipts included in the package. The customer must returnthe product carefully packaged in its original packaging and complete with all accessories, instruction manuals and everything originally contained, in the absence of these, can still return the product, however the value of the refund will undergo a decrease which will be evaluated at the time which we will physically receive the product in stock.The shipping costs for the return are charged to the customer.

Effects of Withdrawal

If you withdraw from this contract, you will be reimbursed for all payments you have made to us, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered us), without undue delay and in any case no later than 14 days from the day we are informed of your decision to withdraw from this contract. These refunds will be made using the same payment method you used for the initial transaction (with the exception of payment on delivery, in this case the refund will be made by bank transfer), unless you have expressly agreed otherwise; in any case, it will not incur any costs as a consequence of this reimbursement.

Return address:

Millstore Srl
Provincial Road Metaurense, 20
61033 Fermignano (PU)
Italy

Damaged or Defective Goods

If any or all of the products arrived damaged, you can email us for a dispute.

The e-mail must contain the following information to speed up the refund and / or replacement of the goods:

– A detailed description of the damaged parts and any tampering by the courier.

– Take a series of photos where you can understand the problem in detail, you need to take a photo of the package including the original packaging and one of the contents of the box.

– Send us everything by e-mail to: [email protected] We advise you to reduce the images and compress them using a file compression program (eg Winzip or Winrar), moreover the total weight of the e-mail must not exceed 2 Mb total.

When we receive all the information, we will take care of the problem as soon as possible.

Conclusion of the contract

Your order is confirmed on the following screen: Cart Summary – after having made yourself recognized by the system by entering your registration data – and confirming in the button: Send Order. The order is accepted when the goods are shipped. The purchase contract also becomes valid at the time of shipment. In some cases it may be necessary to request more information  to process the order and we still reserve the right to refuse an order. The details of yours  order are saved electronically in the reserved area of the site. If you have provided your address  e-mail you will receive by e-mail all the information relating to your order that you can print  directly.

Shipping and delivery

The customer’s order will be processed within the times indicated at the time of purchase, these are specified in the  PRODUCT DETAILS , in  SHOPPING CART  and in the  CHECKOUT. Shipping costs, when present, will be calculated on the partial value of the order and will be billed only once. Deliveries will be made throughout Italy (including the islands, Vatican City, Republic of San Marino) through the courier Bartolini. The packages will be delivered by Bartolini to the address indicated by you. If no one is available, the courier will leave a message indicating the passage to the next day (max 3 attempts).

Prices and shipping costs

See page dedicated to Shipping fees . The prices of our products are in euros, including VAT.

Property right

Until the order is processed, MILLSTORE SRL remains the owner of the goods, and reserves the right to cancel and refund this purchase.

Payments, coupons, deadlines, missed payments

The payments we accept on our website are as follows:

Paypal and Credit Card

You can pay with your account Paypal or yours  credit card .  We accept  Visa card, Visa Electron, Postepay, Mastercard, Aura, Paypal,  American Express and all major credit or debit cards in circulation.  You can pay in complete safety (The system uses encryption with protection SSL ).

For more information click below:


PayPal acceptance marks

Recharge your Postepay

In case of payment at a post office, please notify by e-mail that the payment has been made, indicating the time and the city from which the credit was made. The prepaid rechargeable card from Poste Italiane that allows you to operate anywhere in total safety. It can be done at a post office, or through the website www.poste.it.

Wire transfer

Owner: Millstore Srl
Banca Intesa San Paolo SpA Ag. Fermignano
IBAN code: IT34P0306968280100000003202

BIC CODE: BCITITMM

WARNING! The orders that we receive with this payment method are processed only at the time of the actual credit on our current account, the credit times range from 2 to 5 working days.

Cash on delivery

With this payment method you pay the full amount of the order directly to the courier. The cost of the cash on delivery is € 5.00.

Identity of the contractual partner

All purchase contracts are stipulated with MILLSTORE SRL, except in the case of contrary mention.

MILLSTORE SRL
PROVINCIAL ROAD METAURENSE, 20 – 61033 FERMIGNANO (PU)
TEL .: +39 348 612 9182 – FAX: +39 0722 330366
CF and  VAT number: 02603420411,
REA DI PESARO – URBINO N ° 195021

Business Register of Pesaro and Urbino n. 02603420411

Fully paid-up share capital € 2,500.00

Different

The general conditions of sale are established according to Italian law, excluding United Nations commercial law, and are also valid for shipments made to a country other than Italy. MILLSTORE SRL reserves the right to modify these conditions from time to time and therefore invites you to consult this page.

Privacy Policy

To read our privacy policy, go to the dedicated section, clicking here .

Legal Guarantee

All products purchased are covered by the legal guarantee provided for by art. 1519 quater of the Italian Civil Code, for a maximum period of two years from the delivery of the goods (otherwise, if it was carried out by a company, then the guarantee is 1 year), operating in the event of a lack of non-conformity. Lack of conformity does not mean the failure to satisfy customer expectations, but the existence of a pre-existing defect that alters the nature and integrity of the product itself. To benefit from the guarantee, the customer must send us a request by e-mail to the address: [email protected] indicating the defect found, it will be our pleasure to answer you and give you indications for replacement or repair under warranty.